8 Service Level Agreement Template

Ditulis Anonim Minggu, 31 Maret 2019 Tulis Komentar Edit

Service level agreement template example 1. 27 free agreement templates download now adobe pdf microsoft word doc google docs apple mac.

The Ultimate Guide To Service Level Agreements Slas

A service level agreement is a document that is presented to the clients of a service provider formally.

Service level agreement template. A service level agreement sla is a document that is used to define the level of a service that exists between a service provider and their customer. This service level agreement this agreement or this service level agreement effective as of effective date effective date is made by and between clientcompany a company organized and existing in clientstate with offices located at clientaddress customer and suppliercompany a company organized and existing in supplierstate with offices located at supplieraddress supplier. A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.

An sla should record a common understanding about services priorities responsibilities guarantees and possibly the right to compensation or penalties for underperformance on the side of the provider. This agreement sample specifies the scope nature and terms and conditions of the service to prevent future complications from occurring. It covers all the necessary elements an agreement overview detailed information about the services being provided an approval section and more all without being too confusing or overwhelming.

The agreement varies between vendors services and industries.

Sla The Fitsm Standard