8 Information Technology Service Level Agreement Template



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Information technology service level agreement template. Information technology service level agreement last updated. There are several ways to write an sla. 10 service level agreement.

A service level agreement sla is a document that is used to define the level of a service that exists between a service provider and their customer. Sample information technology services service level agreement sla this document serves as a set of guidelines to inform decision making within school name technology department as well as a guide for community members to better understand the support services provided by our technology department. Department of information technology.

Below is a mock table of contents toc which you can use as a starting template for writing your own service level agreements. Now ill break down each section with a few details and examples. An sla should record a common understanding about services priorities responsibilities guarantees and possibly the right to compensation or penalties for underperformance on the side of the provider.

12 sep 07 2 the only exceptions to the above schedule are problems with the campus phone system to which we will respond at all times in case of a catastrophic campus wide failure and scheduled down time periods that are necessary for repair or upgrades of servers or network equipment.

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